Technology and Reporting

We work with the two largest technology brands in the world. We complete training, execute technical installations and provide support.

The latest pioneering technology and systems in order to do the job.

Take advantage of our in-store retail training services to improve the work efficiency of your staff, increase your customers’ loyalty, and boost your sales. Our programs will provide your employees with all the tools necessary for success. We deliver information and provide on-site training on products, technology, transaction processes, documents, governmental or legal requirements. With new knowledge and acquired skills, your store staff will consistently drive results. SIG delivers on-demand programs tailored to your business needs. Thus, whether you need store manager training or retail customer service training, we can deliver the program that meets your needs.

Keeping your employees informed about company products, policies and procedures is one of the keys to success. Here are the main benefits of the training programs we offer. They will:

  1. Keep your staff up-to-date with the latest services, products, technology, and procedures,
  2. Improve employee retention,
  3. Increase customer satisfaction and sales,
  4. Keep your employees motivated,
  5. Allow your sales staff to learn, practice and improve their skills.
iPhone mockup | Technology and Reporting | Field Sales & Field Marketing
iPhone mockup | Technology and Reporting | Field Sales & Field Marketing

The latest pioneering technology and systems in order to do the job.

Take advantage of our in-store retail training services to improve the work efficiency of your staff, increase your customers’ loyalty, and boost your sales. Our programs will provide your employees with all the tools necessary for success. We deliver information and provide on-site training on products, technology, transaction processes, documents, governmental or legal requirements. With new knowledge and acquired skills, your store staff will consistently drive results. SIG delivers on-demand programs tailored to your business needs. Thus, whether you need store manager training or retail customer service training, we can deliver the program that meets your needs.

Keeping your employees informed about company products, policies and procedures is one of the keys to success. Here are the main benefits of the training programs we offer. They will:

  1. Keep your staff up-to-date with the latest services, products, technology, and procedures,
  2. Improve employee retention,
  3. Increase customer satisfaction and sales,
  4. Keep your employees motivated,
  5. Allow your sales staff to learn, practice and improve their skills.
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The 360° solution.

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SIG business model is built on first reengineering your business process.

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As a result, SIG’s services are highly integrated with the client's operations and difficult to replace.

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SIG’s value to you is that it delivers and permanently measured results, reducing costs and simultaneously stimulating sales.

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SIG Sales 360° - The Perfect Point of Service covers all field sales and marketing activities of a brand at the POS.

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It allows you to implement a permanent improvement process in the field executing, optimising your sales strategy.

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It also allows a flexible and fast adaption to all challenges of change in the different local markets or market segments.

360° solution | Technology and Reporting | Field Sales & Field Marketing

Introducing SalesOne by Celero Cloud

Celero Cloud GmbH is the provider of the cloud-based workforce management platform SalesOne.

SalesOne is an out-of-the-box SaaS application which delivers the ideal tools for targeted human resource planning, resource management, and performance review of your field service organisation from day 0. It works independently of any branch and can be used regionally, nationally or throughout Europe.

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CeleroOne Master Data Management

Instantly manages all relevant master data and workflows for your business.

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CeleroOne Planning

The right people in the right place at the right time. Manage orders effectively and optimise the capacity of your field organisation.

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CeleroOne Mobile

Our CeleroOne mobile App provides role-based, real-time basis to all the information you need about your job site, order status and quality of service.

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CeleroOne Reporting

CeleroOne reporting offers a 360 ° view of the point of service and associated KPIs.

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CeleroOne Analysis- and Configuration Service

Our service begins with the admission of your business processes and the configuration of the workflows.

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CeleroOne Implementing and Training Service

Our service covers the entire cycle of the CeleroOne introduction through the training phase up to the successful start of the project.

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Kim Astle | Service Innovation Group UK

Kim Astle

Kim is our Client Services Manager for Compass Group. She has more than 18 years experience in sales and field marketing working across the grocery, convenience, wholesale and food service channels. She has worked with multiple brand leading companies specialising in FMCG.

 

Tracey Banks | Service Innovation Group UK

Tracey Banks

People are our key strength and without doubt the shining USP of SIG’s business. With 20+ years of managing a range of field teams each with a unique set of skills Tracey understands what it is required to maintain and develop this precious resource, which is central to delivering excellence for our clients.

Mariana Charalambous | Service Innovation Group UK

Mariana Charalambous​

After spending some time working in the Recruitment industry following university Mariana joined Service Innovation Group in 2008, working her way up to current role as Client Services Manager. During her 11 years working for SIG she has gained experience within various areas of the business, largely working closely with numerous clients managing all of their field marketing needs, short and long term, through a variety of in store activities and projects to achieve maximum end results.

Laura Bailey | Service Innovation Group UK

Laura Bailey

Having worked in the industry for 15 years, Laura has a wealth of Field Marketing knowledge and experience and has managed many field sales and merchandising teams of various categories and scales. With a passion for number crunching and going above and beyond expectations, Laura is well placed to deliver outstanding results for SIG clients.

Valerie Van Bever | Service Innovation Group UK

Valerie Van Bever

Throughout my professional career of 25 years, of which 11 years at SIG, I’ve occupied several positions in international project management, business development, HR and operations management. I’m an enthusiastic negotiator and communicator, multilingual (NL – FR – EN – GE) and very flexible. Moreover I’m a very competitive and result driven people manager with passion for Field Marketing

Janine McGarry | Service Innovation Group UK

Janine McGarry

With over 5 years expertise gained in the mobile technology and field marketing industry, I joined SIG in late 2017 to lead the delivery of tactical client solutions across multiple brands in retail. Investing time to understand the core values and objectives of each of my clients is an approach I have always been very passionate about, ensuring excellence and high satisfaction from the final results.

Paula Goddard | Service Innovation Group UK

Paula Goddard

Our diverse portfolio of long-term partners and projects is testament to our ability to bend, flex and bespoke our approach to deliver incremental value, away and beyond the usual field marketing remit. Our expertise, experience, knowledge and capabilities are not limited to the retailer aisles and we avoid the “one size fits all” approach by underpinning campaigns with specific technical, qualitative, quantitative reporting and recommendations that ensure a 360 degree, fully joined up sustainable solution that delivers an outstanding ROI and cements long-term partnerships.

Stewart Read | Service Innovation Group UK

Stewart Read

Stewart’s natural competitive nature ensures there is nowhere else he would rather be than leading from the front. An accomplished and proven Client Director, instrumental in the development of key accounts by building strong relationships and partnerships with key clients.

Rebekah Jones | Service Innovation Group UK

Rebekah Jones

A dynamic and strategic leader who motivates teams to deliver excellence across our client portfolio. An ingrained knowledge and understanding of the service business through years of successful client engagement. A fiercely competitive spirit and over 16 years of field marketing experience, winning new business, growing profitable organisations and developing exceptional teams and people across Europe.

Mohamed Ibrahim | Service Innovation Group UK

Mohamed Ibrahim

Being Sociable is a strength that helps Mohamed build new relationships and maintain existing ones. Chances are he is happy in outward-facing roles which require a high level of interaction and has built up a good network of contacts. Being Adaptable is all about the ability to cope with, and even embrace, change. This gives Mohamed an advantage as he is able to successfully adjust to changing goals and objectives at work, making him a flexible team member. In being Balanced Mohamed is usually calm in times of stress and difficulty. In the face of adversity, he is able to stay level headed and focused. Because Mohamed is Confident, he believes strongly in his own abilities. It’s a quality that helps him push himself, enabling him to go beyond his own expectations of success.

Jayne Jones | Service Innovation Group UK

Jayne Jones

Lives by the phrase the devil is in the detail – and applies this at work to fully understand every specific detail of client’s requirements, goals and objectives to ensure our tailored proposals add value and deliver the most effective solution for your Field Marketing projects, and campaigns.

Mark Owen | Service Innovation Group UK

Mark Owen

I have been with Service Innovation Group since January 2015 for one of the world’s largest technology brands. I started my career in the Forces (Army) and moved into Electrical retail in 1999 in a variety of Management positions. I transferred from shop floors to Field Marketing in 2008 as a Territory Executive and then onto leading a National Team of over 280 people for a major FMCG Confectionery brand. I have worked with some of the UK’s biggest brands and bring a wealth of experience in field marketing, product launches and people management.

Emma Jarvis | Service Innovation Group UK

Emma Jarvis

Having started her Field Marketing journey as a merchandiser 19 years ago, Emma has hands on experience across a multitude of roles in the field, contact centre, tactical and strategic management, working with some of the World’s leading FMCG and automotive brands. Emma uses this experience paired with a keen eye for detail, a relentless drive for improvement and a client centric approach to successfully lead teams in the UK and Europe for our Gift Card clients.

Tim Lark | Service Innovation Group UK

Tim Lark

As lover of all things fast and furious, Tim has applied the same ‘go hard or go home’ determination to his 18+ years with Service Innovation Group. By understanding how every part of the SIG ‘engine’ works, his leadership drives a talented team of field marketing experts towards client excellence and best in class results throughout Europe.