Food Service

The food service industry is constantly evolving to meet new customer demands and market trends. With new sectors emerging all the time to meet changing customer tastes. 

This sector is also often the gateway to trial for new and exciting NPD, so getting the correct delivery in this sector  is critical to a successful 360 degree launch plan.

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First class food service support

A superb dining experience is a combination of great food service and exceptional customer service. At Service Innovation Group we work with our clients to understand all aspects of the customer experience to help them improve customer experience and secure brand loyalty in a crowded marketplace.

Customer Service and Training are vital to success.

Within Food Service there are a variety of activities which can be used to improve service, train staff and ensure head office directives are understood and implemented. At Service Innovation Group we combine experience and training to ensure that our clients get the maximum benefit from all operations.

Innovation in this marketplace is quick, and our experience of working with some of the biggest brands in this sector give us a competitive edge, from supply chain through to auditing our experienced team are able to respond to changes quickly, and effectively in an ever changing environment.

  • Catering
  • Hospitality
  • On-Trade
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Improving communication between head office and food service outlets is a pivotal element of our work.

Effectively communicating, and ensuring implementation of head office initiatives can be difficult in a busy environment.  Service Innovation Group can help to ensure smooth communication from head office to restaurant, as well as providing additional support where it Is needed.  Working with staff to improve service, and implement our clients plans ensures that they see a quick return on investment.

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