5 reasons why your business needs mystery shopper services
What is mystery shopping?
Mystery shopping is a popular marketing technique of using independent, unbiased auditors posing as ordinary customers to collect information about the quality of a product or services provided by a retail company. Service Innovation Group is one of the top secret shopper providers in the UK and Europe. Let our specialists inspect your store and find out how clean and organised it is as well as how your staff greets and assists customers!
Benefits of mystery shopping:
- It monitors and measures your business performance
Get honest feedback from impartial customers on how they perceive your brand.
- It gives a competitive edge
Stop wondering why your competitors have bigger sales – hire a UK mystery shopper! Find out what they do that you don’t and fix it.
- It identifies training needs
If your staff lacks in skill, it doesn’t necessarily mean you have to fire them. Discover new sales opportunities and train your employees to reach them.
- It increases customer retention rate
The combination of impeccable service and high-quality product makes a recipe for turning your store visitors into loyal customers. Make sure your brand is as appealing as you think.
- It helps evaluate your point of sales state
Our specialists will review the overall cleanliness of the store and the tidiness of the product display to give you an inside scoop on what your point of sales looks like when management is not around.
Do you want to boost sales and increase revenue? Contact us right now and sign up for the service!