Client Services Executive

  • Full Time
  • Watford

Service Innovation Group are the world leader for digitised field sales & marketing services. Based on measurable and sustainable activities, our projects enable our customers to plan their marketing activities alongside their own strategic orientation and to implement these operational activities with the greatest possible success.

Our tailor-made solutions include sales teams, tactical support through merchandising, POS placement, audits & compliance, data collection and App testing and experiential activity via mystery shop, product demonstrations, staff education & training – We go where our clients need us.

We believe in a get, keep and grow culture at Service Innovation Group and this approach ensure we invest heavily in the people we employ.

Objectives

  • To effectively assist in the management, communication, planning and execution of all projects within one of our leading technology accounts.
  • To maintain effective communication links between Client Services, Field Team and partners.
  • Manage the flow of field visit data, reporting on a daily, weekly and monthly basis to ensure all KPI’s are achieved and outstanding quality levels are maintained.
  • Due to the nature of the role, a high level of excel knowledge and experience is required.
  • The role will require the candidate to work across multiple projects to assist the unit and business to meet its targets and objectives.

Main Responsibilities

  • Support the Client Services Director with full administration services for projects across all markets.
  •  To develop and maintain the necessary administration systems, practices and procedures necessary for the smooth running of projects in liaison with other support departments as required. This includes managing team expenses submissions and the associated tracking/ongoing management.
  • To be pro-active in all areas of operations, seeking to develop and maintain effective working relationships within the field, the clients and HO, ensuring efficient completion of all activities
  • To have regular meetings with the Client Services team on all aspects of the day-to-day running of projects providing feedback on operational delivery.
  • To successfully manage the mechanics and logistics of all the various activities, including recruitment, POS distribution and completion of activities
  • To be actively involved in the application of field reporting systems and Key Performance Indicators for the team, ensuring that the unit meets its operational commitments to clients.
  • Audit and accuracy checks of all field data received via the online web portal
  • Complete daily and weekly reporting packages when required in Excel and PowerPoint for all activities along with further analysis to identify trends and insights for the client.
  • To build an effective working relationship with the IT Department, ensuring operational efficiency on any related IT applications.
  • Act as a second point of contact for all client queries and provide cover for the Client Services Director/Operations Lead when not available

Key Performance Indicators

  • Quality of working relationships with all levels of the account, to be assessed through structured 360 feedback received from colleagues, Account Management and the Client.
  • Accurate and timely delivery of performance results against agreed timescales.
  • The demonstration, on an ongoing basis, of a flexible and adaptable approach towards meeting business needs in an environment of constant change.
  • On-going contribution to the development of the account, demonstrating a positive and pro-active approach towards possible opportunities.

Compensation & Extra’s

Salary: £27,000pa + NOW Pension + BUPA private medical + 25 annual leave

To apply for this job email your details to recruitment@sigeurope.com

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Kim Astle | Service Innovation Group UK

Kim Astle

Kim is our Client Services Manager for Compass Group. She has more than 18 years experience in sales and field marketing working across the grocery, convenience, wholesale and food service channels. She has worked with multiple brand leading companies specialising in FMCG.

 

Tracey Banks | Service Innovation Group UK

Tracey Banks

People are our key strength and without doubt the shining USP of SIG’s business. With 20+ years of managing a range of field teams each with a unique set of skills Tracey understands what it is required to maintain and develop this precious resource, which is central to delivering excellence for our clients.

Mariana Charalambous | Service Innovation Group UK

Mariana Charalambous​

After spending some time working in the Recruitment industry following university Mariana joined Service Innovation Group in 2008, working her way up to current role as Client Services Manager. During her 11 years working for SIG she has gained experience within various areas of the business, largely working closely with numerous clients managing all of their field marketing needs, short and long term, through a variety of in store activities and projects to achieve maximum end results.

Laura Bailey | Service Innovation Group UK

Laura Bailey

Having worked in the industry for 15 years, Laura has a wealth of Field Marketing knowledge and experience and has managed many field sales and merchandising teams of various categories and scales. With a passion for number crunching and going above and beyond expectations, Laura is well placed to deliver outstanding results for SIG clients.

Valerie Van Bever | Service Innovation Group UK

Valerie Van Bever

Throughout my professional career of 25 years, of which 11 years at SIG, I’ve occupied several positions in international project management, business development, HR and operations management. I’m an enthusiastic negotiator and communicator, multilingual (NL – FR – EN – GE) and very flexible. Moreover I’m a very competitive and result driven people manager with passion for Field Marketing

Janine McGarry | Service Innovation Group UK

Janine McGarry

With over 5 years expertise gained in the mobile technology and field marketing industry, I joined SIG in late 2017 to lead the delivery of tactical client solutions across multiple brands in retail. Investing time to understand the core values and objectives of each of my clients is an approach I have always been very passionate about, ensuring excellence and high satisfaction from the final results.

Paula Goddard | Service Innovation Group UK

Paula Goddard

Our diverse portfolio of long-term partners and projects is testament to our ability to bend, flex and bespoke our approach to deliver incremental value, away and beyond the usual field marketing remit. Our expertise, experience, knowledge and capabilities are not limited to the retailer aisles and we avoid the “one size fits all” approach by underpinning campaigns with specific technical, qualitative, quantitative reporting and recommendations that ensure a 360 degree, fully joined up sustainable solution that delivers an outstanding ROI and cements long-term partnerships.

Stewart Read | Service Innovation Group UK

Stewart Read

Stewart’s natural competitive nature ensures there is nowhere else he would rather be than leading from the front. An accomplished and proven Client Director, instrumental in the development of key accounts by building strong relationships and partnerships with key clients.

Rebekah Jones | Service Innovation Group UK

Rebekah Jones

A dynamic and strategic leader who motivates teams to deliver excellence across our client portfolio. An ingrained knowledge and understanding of the service business through years of successful client engagement. A fiercely competitive spirit and over 16 years of field marketing experience, winning new business, growing profitable organisations and developing exceptional teams and people across Europe.

Mohamed Ibrahim | Service Innovation Group UK

Mohamed Ibrahim

Being Sociable is a strength that helps Mohamed build new relationships and maintain existing ones. Chances are he is happy in outward-facing roles which require a high level of interaction and has built up a good network of contacts. Being Adaptable is all about the ability to cope with, and even embrace, change. This gives Mohamed an advantage as he is able to successfully adjust to changing goals and objectives at work, making him a flexible team member. In being Balanced Mohamed is usually calm in times of stress and difficulty. In the face of adversity, he is able to stay level headed and focused. Because Mohamed is Confident, he believes strongly in his own abilities. It’s a quality that helps him push himself, enabling him to go beyond his own expectations of success.

Jayne Jones | Service Innovation Group UK

Jayne Jones

Lives by the phrase the devil is in the detail – and applies this at work to fully understand every specific detail of client’s requirements, goals and objectives to ensure our tailored proposals add value and deliver the most effective solution for your Field Marketing projects, and campaigns.

Mark Owen | Service Innovation Group UK

Mark Owen

I have been with Service Innovation Group since January 2015 for one of the world’s largest technology brands. I started my career in the Forces (Army) and moved into Electrical retail in 1999 in a variety of Management positions. I transferred from shop floors to Field Marketing in 2008 as a Territory Executive and then onto leading a National Team of over 280 people for a major FMCG Confectionery brand. I have worked with some of the UK’s biggest brands and bring a wealth of experience in field marketing, product launches and people management.

Emma Jarvis | Service Innovation Group UK

Emma Jarvis

Having started her Field Marketing journey as a merchandiser 19 years ago, Emma has hands on experience across a multitude of roles in the field, contact centre, tactical and strategic management, working with some of the World’s leading FMCG and automotive brands. Emma uses this experience paired with a keen eye for detail, a relentless drive for improvement and a client centric approach to successfully lead teams in the UK and Europe for our Gift Card clients.

Tim Lark | Service Innovation Group UK

Tim Lark

As lover of all things fast and furious, Tim has applied the same ‘go hard or go home’ determination to his 18+ years with Service Innovation Group. By understanding how every part of the SIG ‘engine’ works, his leadership drives a talented team of field marketing experts towards client excellence and best in class results throughout Europe.